Patient Recruitment Coordinator
Preference for candidate to work on-site in Jupiter FL.
May consider others at our following locations:
Remote will be considered for highlight experienced candidates.
Position Summary
The Patient Engagement Coordinator plays a pivotal role in connecting potential and existing participants with ongoing and upcoming clinical trials. This role focuses on outreach, education and recruitment of research participants to ensure that each site within the network meets its enrollment goals while maintaining the highest ethical and compliance standards.
Key Responsibilities
Patient Recruitment & Outreach
- Conduct patient outreach via phone, email, text, and community events to introduce clinical trials and assess interest.
- Educate potential participants about study opportunities, inclusion/exclusion criteria, and participation process.
- Maintain accurate documentation of outreach activities and pre-screening outcomes in the site’s CRM or CTMS.
- Collaborate with marketing and call center teams to optimize advertising and lead conversion.
- Work closely with site staff and investigators to ensure smooth patient scheduling and hand-off to study coordinators.
Patient Retention & Engagement
- Develop rapport and maintain ongoing communication with potential participants to encourage engagement and visit compliance.
- Support campaigns such as newsletters, thank-you notes, and milestone acknowledgments.
- Coordinate patient feedback surveys and identify opportunities to enhance participant experience.
- Assist with community and sponsor-sponsored events to promote clinical trial awareness.
Data & Reporting
- Track key metrics such as referral source, contact-to-consent rate, and retention outcomes.
- Provide weekly and monthly recruitment and engagement reports to site management and central marketing.
- Ensure data privacy compliance with HIPAA and other regulatory standards.
Qualifications
- Bachelor’s degree in healthcare, marketing, communications, or a related field preferred.
- 2+ years of experience in patient recruitment, clinical research, or healthcare marketing.
- Strong interpersonal and communication skills with a patient-centered approach.
- Familiarity with clinical trial workflows, inclusion/exclusion criteria, and IRB-approved communication.
- Proficiency in CRM, CTMS, or EMR systems; experience with digital marketing platforms a plus.
- Bilingual proficiency (e.g., Spanish-English) strongly preferred in some locations.
Key Competencies
- Excellent organizational and follow-up skills
- Empathetic, professional, and persuasive communication style
- Detail-oriented with a focus on data integrity and compliance
- Collaborative team player across departments and sites
- Comfortable working in a fast-paced, goal-driven environment
Performance Metrics (KPIs)
- Number of qualified leads and screenings per month
- Contact-to-consent conversion rate
- Patient satisfaction and retention rate
- Timeliness and completeness of data entry
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