Job Description

Job Title: Site Reliability Engineering (SRE) Consultant

Location: Charlotte, NC (Onsite/Hybrid – 3 days/week onsite as per client policy)

Duration: Contract

Role Summary

The SRE Consultant will act as a strategic and hands-on leader to drive the transformation of Production Operations into a Site Reliability Engineering (SRE) operating model across the Client’s ETO Lines of Business (LoBs).

This role focuses on measurable improvements such as reduced operational toil, improved system reliability, faster incident resolution, and stronger automation/observability practices . The consultant will assess the current state across towers, identify gaps, and deliver tower-specific roadmaps to guide the transition to an SRE model.

Key Responsibilities

• Partner with Client’s Application Reliability Engineering (ARE) team to understand hub operations and LoB-specific reliability needs.
• Assess existing reliability/SRE practices across towers and identify gaps and improvement opportunities .
• Support towers/LoBs in implementing and maturing SRE practices , including operating model alignment.
• Define SRE engagement models based on tower maturity and skill readiness.
• Conduct maturity assessments across towers and recommend targeted interventions.
• Map current Production Operations functions and resources into SRE-aligned roles; identify skill gaps and reskilling needs.
• Create and execute a tower-specific SRE adoption roadmap , including:
• coaching and enablement plans
• tooling and automation strategy
• governance and operating model definition
• Define the transition approach from traditional operations to SRE, including clear ownership boundaries (retained ops vs SRE).
• Build a structured production operations transition plan , including role movement decisions, retention planning, and replacement needs as required.

Required Qualifications

• 15+ years in software engineering, infrastructure engineering, or production operations
• 5+ years in SRE leadership / SRE transformation roles
• Strong experience leading enterprise-scale SRE transformations
• Deep expertise in:
• Cloud Platforms: AWS and/or Azure
• Observability & Monitoring: Dynatrace, Splunk, Datadog (or similar)
• Automation/IaC: Terraform, Ansible (or similar)
• Strong communication and presentation skills with ability to influence senior stakeholders and leadership teams

Preferred Skills (Nice to Have)

• Experience working in regulated enterprise environments (banking/financial services)
• Familiarity with SRE best practices such as error budgets, SLIs/SLOs, incident command frameworks, and postmortems

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